Online Consultation | SPRING GARDEN CLINIC

E-Consult - Online Consultation

E-CONSULT

Spring Garden Medical Clinic offers online video consultation by appointment with doctors of the Clinic on the e-Consult, the Online Video Consultation platform of the Clinic.

BOOK AN ONLINE CONSULTATION

Please read the information and the FAQ's below if you are using e-Consult for the first time.

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ABOUT

E-Consult is the Online Video Consultation Programme of Spring Garden Medical Clinic, Thiruvananthapuram
Online video consultation (e-Consult) is recommended for registered patients of the Medical Clinic
- who have difficulty in coming to the Clinic;
- for whom an e-Consult session has been recommended by the doctor.
The e-Consult facility is also open to new patients who are unable to come to the Clinic, but the doctor may insist on an additional physical examination as an online consultation may not be complete.
The Clinic recommends online video consultation on a laptop/ desktop with a webcam rather than on a telephone.
The Clinic uses the Google Meet platform for E-Consult.
Online consultations are available on all days between 9 am and 6 pm except Sundays and Clinic holidays.

THE PROCESS

Call Spring Garden Medical Clinic on 0471-4011441 or 2541441 or click on THIS LINK to request an appointment for online consultation.
Choose your doctor and time and get the confirmed appointment date and time from the Clinic by email/ WhatsApp or on the same link within an hour. If it is your first consultation, we strongly recommend that you consult a Family Physician.
Make the payment for the online consultation.
Join the Video call on your laptop or phone when the link is sent to you.
Follow all instructions given by the Reception or on the website.
For any help with online consultation, please call 98958 24681

DOCTORS

The following doctors are available for Online Consultation between 9 am and 6 pm, Monday - Saturday.

Dr Achama Mathappan (Family Physician & Consultant in Diabetology)
Dr Rita Chacko (Family Physician & Consultant in Gynecology)
Dr. V.G.Suresh (Family Physician and Consultant in Anaesthesia)
Dr Mathew Cherian (Chief Consultant in Neurology)
Dr Sonu Kurian (Consultant in Neurology)
Dr Thomas M. George (Chief Consultant in Orthopedics)
Dr Anu Elizabeth (Consultant in General Medicine)
Capt. Dr George Selvaraj (Senior Consultant in Orthopedics)
Dr Babloo Thomas (Consultant in Orthopedics)
Dr Silpa Joseph (Consultant in Pulmonology)

What is e-Consult?

e-Consult is an online platform offered by Spring Garden Medical Clinic (SGMC) where a patient can consult a doctor over a video or telephone session.
Can anyone use the e-Consult facility?

Anyone can make use of the e-Consult facility, but it is recommended for existing patients registered at the Clinic. For new patients (and registered patients with a new medical condition), the doctor will decide if the patient needs an additional visit to the Clinic for a full physical examination after the e-Consult.
What is the platform used for e-Consult?

e-Consult uses Google Meet, a video meeting solution from Google.
What are the requirements for a patient to use e-Consult successfully?

The requirements for a patient are: The patient will need a desktop / laptop, a webcam and good internet connectivity; A headphone/ earphone with a microphone is also strongly recommended to ensure clarity of conversation and privacy. An email ID will also help the process of joining the e-Consult video session. The patient is advised to join the e-Consult session from a quiet and undisturbed space, preferably at a table with adequate lighting in front of the patient (not behind), during the session. Some paper and a pen would be handy to take down notes, if required.
Will any software or app have to be downloaded before joining the consultation session?

If you are using a laptop or a desktop there is no need to download any additional software or application.
Is it possible to do the e-Consult video consultation on a phone?

It is possible, but it is strongly recommended that you join the e-Consult session on a desktop / laptop or a tablet for a few reasons: It will make the e-Consult session as real as possible to an actual consultation as the doctor will be at the consulting table. Incoming calls on your phone during the e-Consult video session will disturb your consultation. The doctor may present a document or an image during the video session. A phone’s smaller screen might not be adequate for this.
What are the things to do if I am using my phone for the video consultation?

You should download the Google Meet app from the Google Play Store or the Apple App Store and join the consultation from this app by clicking on the link sent to your email ID or WhatsApp number. You should avoid picking up calls during the video consultation. It would be advisable to use a headphone during the video call.
Can an e-Consult session be done over a regular telephone call?

Yes, it can be done over a regular telephone call, but it is recommended only if a video call is impossible. However, the procedure and the charges will be the same as that for an e-Consult video session.
Can other video applications like WhatsApp or Zoom be used for e-Consult?

The Google Meet application is our preferred platform for e-Consult sessions because of its ease of use. WhatsApp and Duo video calling are not recommended as they do not have the features of Google Meet.
How soon can I get an e-Consult appointment?

You can normally expect to get a confirmed online consultation appointment within two hours of your requested time. However, if the doctor requires additional diagnostic tests before the consultation, you might get the appointment only the next day.
What are the charges for using e-Consult?

The charges vary depending on the doctor you choose for your e-Consult session. This will be intimated to you before confirmation of the appointment.
What are the charges for a review consultation?

Reviews done within seven calendar days are free of charge.
What are the limitations of online consultation?

Accurate diagnosis of the patient’s health condition could be affected by the following limitations, at least to some extent: The doctor cannot do a detailed clinical examination; Unless the patient has both the skill and approved devices at home to measure blood pressure, pulse rate, oxygen saturation and body temperature, these crucial basic parameters cannot be measured.
There was an issue while making the payment for an e-Consult session and my account was debited twice. What should I do?

Almost all double debits / error debits from your bank account without a payment confirmation from your UPI/banking app, will be corrected and automatically credited back into your account by your bank within 5-7 working days. If you would like confirmation on the status of a payment, please contact the SGMC Reception.
Will e-Consult be available for elderly patients who have difficulty visiting SGMC?

Home visits by our doctors are available for the medical attention of registered elderly patients. We can also provide planned and regular e-Consult sessions for such patients. But a caretaker should be at home to manage and coordinate the e-Consult session, and to be with the patient during the e-Consult, just as they would be available for a home visit.
Is video consultation possible for patients residing outside India?

At the moment the Medical Council of India does not recommend online consultations for patients whose domicile is outside India; however, such consultations are possible through a caretaker or relative in India.
Can minors do online consultation?

Online consultation is possible for minors (below the age of 18) in warranted cases if the parent also joins the online consultation.
Can I cancel an e-Consult appointment in an emergency?

Yes, you can cancel the appointment in an emergency.