Visit Guidelines

VISIT GUIDELINES

The Covid-19 situation has made us take measures to protect all patients who come to Spring Garden and all the staff of our establishments. Consequently some guidelines have been framed for everybody visiting the Clinic, based on various instructions issued by the Government and medical bodies. Our general guidelines are given below.

GENERAL

WORKING HOURS

9.00 AM - 7.00 PM

MON - SAT

All Spring Garden establishments are currently Covid-safe zones, as we do not treat Covid patients. This is to enable patients who have non-Covid illnesses to get necessary treatment.
We also do not currently treat patients with flu-like symptoms, i.e., fever, cough, sore throat, nausea, diarrhea, shortness of breath, fatigue , or with decrease of the senses of smell or taste, at any of the establishments.
- Such patients are kindly requested to do an Online Consultation with our doctors in the Medical Clinic. You will be guided according to the latest protocols for the diagnosis and treatment of Covid-19, and treatment will be provided for any influenza-like symptoms.
ALL CONSULTATIONS ARE BY APPOINTMENT ONLY. This is to ensure the safety and convenience of all patients coming to the Clinic.
Bystanders of the patient might not be allowed inside the Clinic unless it is necessary (for example, if the patient is a minor, or infirm) This is again to ensure that adequate social distancing is maintained inside the Clinic.

BEFORE YOU VISIT

Please call and book an appointment before you visit:
- Spring Garden Medical: 04171 - 4011441, 2449869, 95629 86464;
- Spring Garden Physiotherapy: 94464 48725
- Spring Garden Dental: 0471 - 4011468, 94470 48561;
- Spring Garden Bone & Joints: 0471 - 4018881
You can also request for an appointment by using this
- You will get a call back, confirming your appointment.
You will be screened over the phone to ensure that:
- You do not currently have any influenza-like symptoms;
- You have not been in close contact with a Covid positive patient, or one with influenza-like symptoms, or one who is in quarantine;
- A minimum of 4 weeks have passed since you were Covid positive, if you had been so.
Please make sure that you wear at least a 3-ply surgical mask when you visit. We recommend double masking (with a cotton mask over the 3-ply surgical mask) or the N-95 mask during this second Covid wave.
- Please follow this instruction even if you have taken your second dose of Covid vaccination. There is no definite evidence to show that one is completely infection free after the two vaccine doses.
Please bring your own pen with you.
Kindly wear gloves whenever possible.

AT THE CLINIC

Before you enter the Clinic:
- Kindly sanitize your hands;
- Undergo thermal scanning to check your temperature;
- Fill up the Health Declaration form truthfully;
- Ensure that your 3-ply surgical mask/ double mask/ N-95 mask is secured properly;
- Kindly switch off your phone or keep it in silent mode.
Inside the Clinic:
- Avoid touching surfaces like door knobs, doors, counter tops, doctor’s table, chair handles, etc.;
- Always keep your hands clean; use the sanitizer if required;
- Try to keep a distance of 2 meters from others;
- Please avoid all unnecessary conversation, including on your mobile phone;
- Follow cough and sneeze etiquette; cough or sneeze into the bend of your elbow or into a handkerchief;
- Do not remove your mask to speak with the doctor or any of the staff;
- Try to adopt contactless modes of payment (G Pay, PayTM, other apps on your phone);
- Clean your hands with the sanitizer before you leave the clinic.