Privacy Policy

Spring Garden Health Care Privacy Policy

Effective Date: May 30, 2025

Introduction:

Spring Garden Health Care ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you use our official website and public-facing digital applications, including our online appointment scheduling platform (collectively, the “Services”). This Policy is formulated in accordance with the Indian Information Technology Act, 2000, and related data protection rules. By using our Services, you agree to the collection and use of your information as outlined in this Policy.

1. Scope of this Policy

This Privacy Policy applies only to personal data collected through our website and online appointment booking tools. It covers information you provide while scheduling appointments or interacting with our digital platforms. It does not apply to data collected offline or in person during medical consultations or treatment at our clinic. Information gathered during in-clinic visits is handled under applicable medical confidentiality obligations and is outside the scope of this online Privacy Policy.

2. Types of Data We Collect

When you use our website or appointment scheduling platform, we may collect certain personal information to serve you better. This includes:

Name: Your full name.
Contact Information: Phone number and email address.
Appointment Details: Your preferred doctor and desired appointment date/time.
Other Details (if provided): Any additional information you choose to enter in appointment request forms (such as specific comments or requests).

We limit the information we collect to only what is necessary for providing the Services. You are not required to provide personal data that is not requested, and we do not collect any sensitive personal data (like passwords, financial information, or health records) via our online forms.

3. Purpose of Data Collection and Use

We collect and use your personal information only for legitimate purposes connected with serving you, including:

Appointment Scheduling: To book and confirm medical appointments with your chosen doctor at our clinic.
Communication: To contact you about your appointment status, send confirmations, and provide reminders (via email, SMS, or calls) for upcoming appointments.
Service Improvement: To address your inquiries or support requests related to the appointment system and improve our Services.

We will only use your data for the purposes stated above or for purposes that are directly related and reasonably necessary. We do not use your personal data for any other unrelated purposes without your consent.

4. Legal Basis for Processing

Our legal basis for collecting and processing your personal information through our website and app is your consent. By voluntarily providing your information and using our online appointment services, you consent to the collection and use of that information as described in this Policy. This consent is obtained in compliance with the Information Technology Act and applicable rules.

You have the right to withdraw your consent at any time. If you choose to withdraw consent after providing your information, we will stop processing your data and delete or anonymize it (subject to legal retention requirements). Please note that withdrawing consent may require us to cancel or be unable to provide the requested appointment or related online services.

5. Data Sharing and Disclosure

We value your privacy. We do not sell, rent, or trade your personal information to any third parties. Your data is used and accessible only as necessary to fulfill the purposes outlined above. Specifically:

Within Spring Garden Clinic: Your information is shared internally only with authorized clinic staff (such as receptionists, doctors, or administrative personnel) who need it to schedule your appointment and provide care. All such staff are bound by confidentiality obligations.
Service Providers: We generally handle appointment bookings in-house. In the event we use a trusted third-party service or software for functions like sending confirmation messages or maintaining our IT systems, those providers will process data only on our behalf and under strict data protection agreements. They cannot use your data for any other purpose.
Legal Compliance: We will disclose personal information to outside parties only if required by law or a legal process, such as to comply with a court order, government regulation, or other legal obligation. We may also disclose information if necessary to protect the rights, property, or safety of our clinic, our patients, or others (for example, to prevent fraud or enforce our site terms).

Aside from the above circumstances, we will not share your personal data with any external entities without your explicit consent.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required or permitted by law. Specifically:

Appointment information and contact details will be kept on record until the appointment is completed and for any reasonable period thereafter to facilitate follow-up appointments or reminders, and to address any post-appointment issues or queries.
We periodically review the data we hold. When personal data is no longer needed for the stated purpose or legal requirements, we will securely delete, erase, or anonymize it.

All retention of data is done in accordance with applicable Indian laws and regulations.

7. Security Measures

We take the security of your personal information seriously. Spring Garden Clinic has implemented a range of technical and organizational safeguards to protect your data from unauthorized access, misuse, alteration, or loss. These measures include:

Encryption: Personal data entered on our online forms (such as your contact details) is encrypted during transmission over the internet using secure protocols (HTTPS).
Secure Storage: Our databases and servers are protected by firewalls, encryption, and access controls. Only authorized personnel with unique user IDs and strong passwords can access personal data necessary for their role.
Organizational Policies: We train our staff on privacy and data protection best practices. We have internal policies to ensure that patient information is handled confidentially and responsibly.
Regular Reviews: We periodically review our security practices and technology to upgrade protections as needed. In the event of any suspected breach of personal data, we have procedures in place to contain and investigate the issue promptly.

While we strive to use commercially acceptable means to protect your information, please note that no method of transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security. However, you can be assured we apply industry-standard safeguards and comply with applicable security requirements under Indian law to keep your data safe.

8. Your Rights and Choices

We respect your rights regarding your personal data. Under Indian law and this Privacy Policy, you have the following rights with respect to the information you provide us online:

Right to Access: You may request details of the personal information we hold about you. We will provide you with a copy of this information in a reasonable time frame, subject to any applicable fees or legal restrictions.
Right to Correction: If any of your personal data is inaccurate or outdated (for example, your contact number or email has changed), you have the right to ask us to correct it. We encourage you to keep your information up to date by reaching out with any changes.
Right to Withdraw Consent: As noted, you can withdraw your consent to our processing of your personal information at any time. For example, you can cancel an online appointment request and ask us to delete the data you provided for that booking. Upon withdrawal of consent, we will stop using your data for the specified purpose. Do note that withdrawal will not affect the legality of any processing we conducted prior to your withdrawal, and it may affect our ability to continue providing you services (such as keeping a scheduled appointment).
Right to Object or Opt-Out: If we ever use your data for any purpose beyond what you consented to (for instance, marketing emails, if any), you have the right to object or opt out of such use. (At present, we do not send promotional communications without your explicit consent.)

To exercise any of these rights, please contact us using the information in the Contact section below. For security, we may verify your identity before fulfilling your request. We will respond to your requests within a reasonable time and in accordance with applicable law.

9. Cookies and Analytics

Our website may use cookies or similar tracking technologies to enhance user experience and gather analytics information:

Cookies: Cookies are small text files placed on your device when you visit our site. We may use session cookies (which expire when you close your browser) to support site navigation or remember your preferences (for example, maintaining your login session for appointment booking). We do not use cookies to collect sensitive personal information. You have the option to set your browser to refuse all or some cookies, or to alert you when cookies are being sent. However, note that disabling cookies might affect certain functionalities of our website (like keeping you logged in during the appointment booking process).
Analytics: We may use standard analytics tools (such as Google Analytics) to collect non-personal information about how users interact with our website (e.g., pages visited, time spent, device information). This data helps us improve our Services and user experience. These analytics may use their own cookies or similar identifiers. All usage data collected in this way is aggregated and does not directly identify individual users. You can opt out of Google Analytics by using a browser add-on if you prefer.

Any use of cookies or analytics is done in compliance with applicable laws. By continuing to use our site, you consent to our use of cookies and tracking technologies as described, unless you disable them via your browser settings.

10. Policy Updates and Changes

We may update or modify this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page under the "Privacy Policy" section. The revised policy will have a new effective date indicated at the top.

11. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please do not hesitate to contact us. We have appointed a dedicated officer to address your privacy-related queries and grievances. You may reach out via the following:

Privacy/Grievance Officer: Mr. Ipe Varkey
Email: springardenclinic@gmail.com
Phone: 0471 2541441
Postal Address: Spring Garden Health Care, T.C. 15/4238/3, Spring Garden Health Care Building, Opp. Square One Homemade Treats, Kesavadasapuram - Pattom Rd, Pattom, Trivandrum 695004

We will endeavor to respond to your inquiries or resolve any complaints as soon as possible, in accordance with applicable law. If you contact us with a privacy concern, we may ask for verification of identity before sharing information.

Thank you for trusting Spring Garden Health Care with your information. We are committed to protecting your privacy and ensuring that your data is used responsibly and securely while you avail our online services.